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This is a description of the technical support services provided by RapidCanvas, Inc. to its customers.
Customer will appoint two (2) individuals to contact RapidCanvas for technical support (each, a “Designated Support Contact”). RapidCanvas will exercise commercially reasonable efforts to resolve any failure of the System to perform as described in RapidCanvas documentation which is reported to RapidCanvas by a Customer’s Designated Support Contact by telephone, electronic mail, or instant online chat. RapidCanvas will provide the following support services to the Customer’s Designated Support Contact Monday through Friday except for United States nationally recognized holidays:
RapidCanvas shall respond to high-priority urgent support requests within 12 hours and lower priority requests within 24 hours, both on business days andweekends/holidays, 24 hours per day, 7 days per week. Requests marked “Urgent” in any way will be considered urgent.
Customer must be current on their payments to RapidCanvas to receive any technical support.
These support services are subject to the following qualifications:
Customer will have the following responsibilities in connection with the support services: