Marketing

Sentiment Analysis of Customer Reviews using RapidCanvas AI

Understand customer feedback using sentiment analysis of reviews to power better marketing and customer success programs, with RapidCanvas.

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Understanding Your Customers' True Feelings

Businesses today face major difficulties in analyzing the huge volumes of unstructured text data from various sources like social media, reviews, and surveys. Traditional rules-based techniques cannot accurately capture the nuanced emotions and intent behind customer feedback. This leads to a lag in responding to customer concerns and addressing pain points.

Increasing Data

Analyzing large, complex datasets from multiple channels.

Analyzing Customer Behavior

Identifying subtle emotions like frustration or satisfaction, can result in bias and errors in data and analysis.

Dynamic Expressions

Keeping pace with evolving language and expressions.

How RapidCanvas AI Solution Uncovers Granular Customer Sentiments

Our advanced natural language processing models are trained on massive categorized datasets of customer feedback. This allows our AI solution to understand the context and classify the sentiment of new data as positive, negative or neutral. Our customizable dashboards then visualize these sentiment trends and insights in real-time.

Data Collection

Collect and clean large volumes of multichannel customer feedback on one platform, ready for machine learning.

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Data Ingestion

Categorize text data to train ML models.

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Modeling

Highly accurate models analyze critical data for sentiment and intent.

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Deployment

Dashboards highlight trends and top concerns.

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How to effectively forecast demand in retail

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Actionable Insights to Boost Customer Experience

With our AI-powered sentiment analysis, businesses can process feedback from customers at scale with increased accuracy.

Better Insights

Real-time processing of large volumes of unstructured data.

Better Understanding of Customers

Precisely identify pain points and areas of improvement by uncovering specific emotions like satisfaction and delight.

Early Issue Detection

Monitor changes in sentiment trends over time to identify rising issues before they become widespread.

Data-Driven Decisions

Quantify vague feedback into actionable insights

Key Industry Metrics

Hear from Our Customers

"RapidCanvas is a fantastic partner, continually exceeding my expectations through their commitment to improvement and innovation. They are highly responsive to all feedback and deliver the highest-quality data modeling. We have iterated through many versions of the dealer engagement model, each time learning something insightful we can apply to our business."