CAT Dealer Association Product Support Conference

RapidCanvas is sponsoring the CAT Dealer Association Product Support Conference, September 13–15 in Boston, MA, where Ray Hsu and Davis Gallagher will connect with product support leaders from across the Cat dealer network.

The conference gathers the Caterpillar Dealer Product Support Association, which represents the parts, service, and aftermarket organizations that keep customer equipment running. It is the side of the dealership where uptime, technician capacity, and parts availability decide whether a customer relationship holds, and where the operational data is richest and hardest to act on.

That is the gap we care about: forecasting parts demand instead of reacting to it, planning technician capacity against real workload, and catching failures before they turn into downtime. We would love to trade practical notes on where AI is already earning its keep in product support today, and where it is still just another dashboard.

If you will be in Boston for the conference, reach out to set up time with our team.