AI in Banking: The Executive Playbook

This playbook is intended for banking leaders navigating the shift from AI experimentation to real business outcomes. It offers a clear, evidence-based view of where value is being created, where efforts are falling short, and how different approaches compare—drawing on regulatory guidance, industry research, and bank disclosures to ground the analysis.

• Written for senior leaders across business, risk, technology, and customer functions
• Examines multiple delivery models, from in-house builds to hybrid approaches
• Based on credible sources including regulators, industry bodies, and leading research institutions
• Distinguishes independent analysis from vendor-reported performance
• Focused on practical questions: where value lies, why initiatives fail, and how to make better investment decisions